Gaya APA

Pauley, J, A. (2012). Establishing a culture of patient safety: improving communication, building relationships, and using quality tools . U.S.A: ASQ Quality Press.

Gaya MLA

Pauley, Judit, Ann. "Establishing a culture of patient safety: improving communication, building relationships, and using quality tools". U.S.A: ASQ Quality Press, 2012. print.