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Mengukur Kinerja Pelayanan Kesehatan di Puskesmas Menggunakan Instrumen Kualitas Berorientasi Pelanggan di Kabupaten Aceh Tenggara

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Health centre has the responsibility to give health services to community and developed them to actieve a healthy life. That was the reason that health services should be given with the best quality Customer oriented service quality was based on client oriented-provider efficient which was developed by Engenderhealth and in its development. This kind of quality was based on client oriented-provider efficient which wwas developed by Engenderhealth and in its development. The kind of quality improvement was suggested to implemented customer oriented service quality in health centres ? can it be used as criterions to measured health services performences ini health centers? Objective of this study was to identify health services performance in health centre using customer oriented service quality instruments. Customer oriented service quality was implemented in five health centres in the district of Aceh Tenggara which was chosen using purposive sampling design . Health services performance was measured through one cycle of customer oriented . Standards acheievement of each criterion assesment, review on patients document and patients floe can be implemented as criterior of health services performance in health centre. But with notification that each criterion must achieve it’s optimalitation in each items in the criterion and no zero percent. Standars in time scheduling in each part of patients flow must also be determinent. Implementing customer oreinted service quality in health centers will get a double prolit that was improving quality and measuring health services performance in health cntre with motification on the criterion.

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Detail Information

Series Title

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Call Number

Buletin Penelitian Sistem Kesehatan:12(4)370-377

Publisher

Surabaya : Pulitbang Sistem dan Kebijakan Kesehatan., 2009

Collation

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Language

ISBN/ISSN

1410-2935

Classification

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Media Type

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Edition

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Subject(s)

OCCUPATIONAL HEALTH
community health centers
HEALTH SEVICES

Specific Detail Info

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