Text

Hubungan Kepuasan pasien bayar dengan minat kunjungan ulang di Puskesmas Wisma Jaya Bekasi tahun 2007 (Association Between out of pocket patient’s satisfaction and repurchase intention at Wisma Jaya’s Community Health Center, Municipality of Bekasi 2007).

---

Number of out of pocket patient tends to decrease during 2005-2006 pasient satisfaction affects to patient’s repurchase intention of health services, this research aim is to identify the association between out of pocket patient’s satisfaction and their intention to repeated visit to Puskesmas Wisma Jaya Bekasi in 2007. Research design used cross sectional approach.
Data were collected from 219 respondent. Statistical multiple logistic regression analysis was used to analysis the data. The result show proportion of respondent who wanted to re-utilize Puskesmas Wisma Jaya in 93,2%. This study found out of pocket patient who satisfied will have 7,5 times to repeated visit Puskesmas Wisma Jaya than out of pocket who don’t satisfied after education, age and expenses are controlled Health District of Bekasi City should use service coverage and patient satisfaction as indicators to asses the efficacy performance of Puskesmas.

---

Availability

Detail Information

Series Title

-

Call Number

Makara (seri Kesehatan): Vol. 12 (1) 2008, 42-46

Publisher

Depok : Kampus Universitas Idonesia., 2008

Collation

4 p.

Language

ISBN/ISSN

1693-6728

Classification

-

Content Type

-

Media Type

-

Carrier Type

-

Edition

-

Subject(s)

CONSUMER SATISFACTION
PATIENTS

Specific Detail Info

-

Statement of Responsibility

-

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment