Tingkat Kepuasan terhadap Kualitas Pelayanan Kesehatan di Balai Pengobatan Gigi (BPKG) Jurusan Kesehatan Gigi (JKG) Politekkes Depkes Denpasar | Perpustakaan Badan Kebijakan Pembangunan Kesehatan

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Tingkat Kepuasan terhadap Kualitas Pelayanan Kesehatan di Balai Pengobatan Gigi (BPKG) Jurusan Kesehatan Gigi (JKG) Politekkes Depkes Denpasar

I Gede Surya Kencana - Personal Name; I Gusti Ayu Raiyanti - Personal Name; Ni Wayan Arini - Personal Name;

One of challenges which has to be faced in health service in Indonesia these days the health servise quality improvement. Quality health service is perquisite to the health service quality improvement. Quality health service is prevequisite to the continuity of health service in fascing the potential compettion. The objective of this study is to know the patients satisfaction index toward the service quality of the BPKG of the JKG of Politeknik Kesehatan Depkes Denpasar. This study is a descriptive study with a design of eross sectional one this study was condueted in BPKG of the JKG of Politeknik Kesehatn. The finagling shows that the patients satisfaction index towards the health service quality is a difference between the patients expectation and the facts which are ecountered by the patients about the dental health quality in BPKG of the JKG of Politeknik Keseahatn. The average of the patients expectation is 3,4, the average of the facts being faced by patients is 3.5. the gap is 0.1 (very satisfied). The patients satisfaction index from the tangible quality dimension is 0.1 (very satisfied). The patients satisfaction index from the tangible quality dimension is 0.1 (very satisfied), reability is at 0.2 (very satisfied), responsiveness is at 0.5 at 0.5 (very satisfied), reliability is at 0,2 (very satisfied), responsiveness is at 0,5 (very satisfied), assurance it at 0,2 (very satisfied), and emphaty is at -0,2 (not satisfied).

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Location name is not set Jurnal Skala Husada, 5(1):54-59

A00002096

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Series Title: -
Call Number: Jurnal Skala Husada, 5(1):54-59
Publisher: Denpasar : Politeknik Kesehatan Depkes Denpasar., 2008
Collation: 4p.
Language
ISBN/ISSN: 0126-074X
Classification: -
Content Type: -
Media Type: -
Carrier Type: -
Edition: -
Subject(s): dental caries
CONSUMER SATISFACTION
MENTAL HEALTH SERVICES
Specific Detail Info: -
Statement of Responsibility: -

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