Tingkat Kepuasan terhadap Kualitas Pelayanan Kesehatan di Balai Pengobatan Gigi (BPKG) Jurusan Kesehatan Gigi (JKG) Politekkes Depkes Denpasar | Perpustakaan dan Galeri Kebijakan Kesehatan

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Tingkat Kepuasan terhadap Kualitas Pelayanan Kesehatan di Balai Pengobatan Gigi (BPKG) Jurusan Kesehatan Gigi (JKG) Politekkes Depkes Denpasar

I Gede Surya Kencana - Nama Orang; I Gusti Ayu Raiyanti - Nama Orang; Ni Wayan Arini - Nama Orang;

One of challenges which has to be faced in health service in Indonesia these days the health servise quality improvement. Quality health service is perquisite to the health service quality improvement. Quality health service is prevequisite to the continuity of health service in fascing the potential compettion. The objective of this study is to know the patients satisfaction index toward the service quality of the BPKG of the JKG of Politeknik Kesehatan Depkes Denpasar. This study is a descriptive study with a design of eross sectional one this study was condueted in BPKG of the JKG of Politeknik Kesehatn. The finagling shows that the patients satisfaction index towards the health service quality is a difference between the patients expectation and the facts which are ecountered by the patients about the dental health quality in BPKG of the JKG of Politeknik Keseahatn. The average of the patients expectation is 3,4, the average of the facts being faced by patients is 3.5. the gap is 0.1 (very satisfied). The patients satisfaction index from the tangible quality dimension is 0.1 (very satisfied). The patients satisfaction index from the tangible quality dimension is 0.1 (very satisfied), reability is at 0.2 (very satisfied), responsiveness is at 0.5 at 0.5 (very satisfied), reliability is at 0,2 (very satisfied), responsiveness is at 0,5 (very satisfied), assurance it at 0,2 (very satisfied), and emphaty is at -0,2 (not satisfied).

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Belum memasukkan lokasi Jurnal Skala Husada, 5(1):54-59

A00002096

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Informasi Detail

Judul Seri: -
No. Panggil: Jurnal Skala Husada, 5(1):54-59
Penerbit: Denpasar : Politeknik Kesehatan Depkes Denpasar., 2008
Deskripsi Fisik: 4p.
Bahasa
ISBN/ISSN: 0126-074X
Klasifikasi: -
Tipe Isi: -
Tipe Media: -
Tipe Pembawa: -
Edisi: -
Subjek: dental caries
CONSUMER SATISFACTION
MENTAL HEALTH SERVICES
Info Detail Spesifik: -
Pernyataan Tanggungjawab: -

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