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Tingkat Kepuasan Pelanggan Khususnya Ibu Nifas pada Rumah Bersalin Bidan Delima di Kota Denpaar Tahun 2007

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Compettion in mother health care and Family Planning service encourage the Indonesia Midwifery Association (IBI) to conduct Bidan Delima Program with its mission “bidan Delima is Private Practical Midwife (BPS) that could perform best quality in Maternal Health and Family Planning services, friendly, and care for customer’s interest, also fulfilling or exceeding customer’s hope”. The purpose of the research is to know the satisfaction level of the respondents for Post Natal service quality. It is approached by five service quality dimensions: reliability responsiveness, assurance, emphty, and tangible. Data was collected by quessionaire and observation. The data was analyzed by using Spearman’s rank order correlation test, multi-partial analisis, and percentage. From 51 respondents there were a significant correlation between customer’s impression and customer’s hope for those five dimensions (p

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Detail Information

Series Title

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Call Number

Jurnal Skala Husada, 5(1):11-18

Publisher

Denpasar : Politeknik Kesehatan Depkes Denpasar., 2008

Collation

4p.

Language

ISBN/ISSN

1693-931X

Classification

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Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

midwifery
CONSUMERR SATISFACTION
POSNATAL CARE

Specific Detail Info

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Statement of Responsibility

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